Refund policy

The first session is a reduced-rate trial precisely so that nobody commits to something they have not tried. If it is not a fit, you owe nothing further and you do not have to explain why.

Cancel at least 24 hours ahead and the session is moved or refunded in full. Cancel later, or miss it entirely, and it may be charged, because the time was held and could have gone to another family.

Unused sessions can be refunded at any time. The refund is the amount you paid minus the sessions already used, charged at the single-session rate rather than the discounted package rate, since the discount comes from booking several.

Packages are meant to be used within about two months of purchase. If life gets in the way, ask, and we will usually extend rather than let it expire.

If we cancel a session and cannot offer you a reasonable alternative time, it is refunded in full, no questions.

Refunds go back by the method you paid with, normally within five business days of us agreeing to one.